This web portal only uses its own cookies for technical purposes, designed to facilitate the use of the different web service options. Cookies Policy
Lens&Tips, based on its administrators acting as data controllers, is committed to protecting and respecting your privacy. This policy (the “Privacy Policy”) is designed to inform you about our privacy practices. regarding the collection, use and disclosure of information you provide to us through our platform (the “Platform”) accessible from the website www.Lens&Tips.com or our mobile applications.
This Privacy Policy (together with our Terms and Conditions and the rest of the documents to which refers to them and in our Cookies Policy) establishes the framework according to which they will be collected and will process your personal data. Please read this text carefully so that you understand our position and practices regarding your personal data and how we will treat it.
We may collect and process the following data about you:
2.1 Information you provide to us
You may provide us with information, including information that can identify you (“Personal Data”), when you use the Website/App when filling in its forms (such as the registration form), when you enter any of our contests, promotions or surveys or when you contact us by phone, email or in any other way, as well as when you report a problem to us related to the use of our Website/App.
The information you provide to us may contain:
2.1.1 Mandatory information required to register for the service we provide on our Platform or to access other of our services; These data include your name (or nick), email and a password. All these fields are required. Car will not be able to provide you with the services offered in our page and app if you do not give us the necessary information or, if applicable, you will not be able to create a user account user on our Platform;
2.1.3 One or several photographs.
2.1.4 Information about your devices.
2.1.5 Your mini-biography or personal description.
2.1.6 A record of the correspondence you have had with us.
2.1.7 A record of any booking you make or any announcements you post through our Platform.
2.1.8 Details about the economic or accounting transactions that you have agreed through of our Platform.
2.1.10 Details of your visits to our Platform and the content you access.
2.1.11 If applicable, your responses to our surveys or questionnaires, such as your travel reviews made through our Platform. Said information can be used for analysis and study purposes. of user behavior.
2.1.12 Information we may request from you when you report a problem with our Platform or our service, such as the reason for your support request
2.1.13 Information about your location, as long as you have given your consent to the collection and treatment of this data, so that we can respond to your search for announcements near you.
2.1.14 A copy of your Passport, Driver's License, DNI and other similar documents that you have agreed give us.
2.2.1 Regarding each of your visits to our Platform, we may collect, in accordance with the legislation applicable and, when necessary, with your consent, information regarding the devices that you use and the networks you connect to when you use our services. This can include the following information: your IP address, connection information, browser type and version, types and versions of the plugins or complements of your browser, operating system and platform, information about your visit including the detailed history of the URL to the different pages of our Platform, content that you have viewed or searched for, search terms used, download errors, duration of visits to certain pages, the advertising identifier of your device, interactions with the page and phone number from which you have contacted us. We collect this information using various technologies, including cookies (for more information, see our Cookies Policy).
2.2.2 We also collect aggregate information about your activity on our platform (such as the number of number of announcements offered, your response time to messages, etc.). This information may be published in your public profile on our platform, if you have one.
2.3 Data retention2.3.1 Except in relation to the categories of personal data mentioned in clauses 2.3.2 and 2.3.3 more Your personal data will be archived after the following retention periods:
2.3.2 The following categories of personal data may be retained for different periods:
2.3.3 In the event that your account is suspended or blocked, we will retain your data for a period of between 2 or 10 years, depending on the seriousness of the breach, in order to prevent you from being able to circumvent the rules that apply to our platforms.
2.3.4 We may archive some of your Personal Data for a period not to exceed five (5) years to comply with our legal obligations and manage potential disputes.
We will use the information collected in order to:
| END | LEGAL BASIS |
| 3.1 comply with our obligations to provide you with the information and services that we request; | This processing is necessary in order to fulfill our agreements. |
| 3.2 send you information regarding our services by email and/or text message and/or any other means of communication (eg, your booking confirmation); | This processing is necessary in order to fulfill our agreements or is carried out with your consent. |
| 3.3 to allow you to personalize your user profile on our platform. | This treatment is carried out with your consent. |
| 3.4 to allow you to communicate and interact with other members about our services. | This processing is necessary in order to fulfill our mutual agreements or is carried out with your consent. |
| 3.5 to give you access and to enable you to communicate with our Community Relations service; | This processing is (i) necessary to be able to comply with our mutual agreements, (ii) is carried out with your consent or (iii) is necessary to establish, exercise or defend legal rights. |
| 3.6 To improve our Community Relations service; | This treatment is based on our legitimate interest (to offer you a customer service quality / to improve our customer service). |
| 3.7 to ensure compliance with (i) applicable law, (ii) our Terms General Terms of Use, (iii) Privacy Policy (iv) and Code of Good Conduct. determined breaches that we deem inappropriate may lead to the suspension of your account in our Platform. For these purposes, we may use technologies to automatically analyze your usage. of the Platform, including the content of your publications, in order to detect any behavior that may constitute a breach on your part; | This processing is necessary to (i) be able to comply with our mutual obligations, (ii) is based on your consent or (iii) to establish, exercise or defend legal rights. |
| 3.9 to send you, in accordance with applicable law and, where necessary, with your consent, marketing messages and information necessary to facilitate the service or the process of reservations and to offer you suggestions and recommendations about related goods and services that may interest you; | This processing is based on your consent, where required by law, or our legitimate interest (i.e. say, provide you with relevant advertising). |
| 3.9 to notify you of any changes to our services; | This processing is necessary to (i) be able to comply with our mutual obligations, (ii) to comply with our legal obligations or (iii) to establish, exercise or defend legal rights. |
| 3.10 to verify the information contained in your Passport, Driver's License, DNI and others identity documents of yours that may be collected at the time of registration or at any other moment during the use of our Platform | This treatment is based on (i) your consent, (ii) is carried out for the establishment, exercise or defense of legal claims or (iii) for the fulfillment of our obligations legal. |
| 3.11 to administer our Platform and for internal operations, including resolving problems, data analysis, tests, research and surveys; | This processing is based on our legitimate interest (i.e. ensuring the security of our platform and improve its features. |
| 3.12 to ensure that the content is presented in the most effective way for you and your device; | This processing is based on our legitimate interest (ie providing you with relevant content). |
| 3.13 to allow you to participate in interactive features of our service, where you do so requests, such as finding rides based on your location; | This processing is (i) necessary to be able to comply with our mutual obligations or (ii) is based on your consent, where required by law. |
| 3.14 as part of our efforts to keep our Platform safe and secure; | This treatment (i) is based on our legitimate interest (guaranteeing the security of our platforms), (ii) is carried out to establish, exercise or defend legal rights or (iii) to comply with our legal obligations). |
| 3.15 to measure or understand the effectiveness of the advertising we deliver to our users and to send you information that may interest you. | This processing is based on (i) our legitimate interest (ie measuring and optimizing the effectiveness of our advertising campaigns) or (ii) your consent when required by law. |
4.1 When you use our services, certain information about you may be shared with other members of the platform, both on your public profile and during the reservation process, only in what is necessary for the provision of the service.
4.2 We may receive and send information about you, including your personal data, to other entities of Lens&Tips or companies affiliated with it, for the purposes stipulated in this Privacy Policy.
4.3 In principle, the transfer of data to third parties who may be recipients of your personal data is not foreseen, notifying more ahead in case of carrying out any modification in this privacy policy.
4.4 We will only disclose your personal data to the third parties mentioned in articles 4.2. and 4.3. above indicated in the following cases:
4.4.1 When the participation of another service provider is necessary for the fulfillment of any contract we enter into with you, in order to facilitate or extend our services.
4.4.2 As part of the reservation process and in order to provide the requested services, we may publish on the Website/App and/or transmit to a requester (if you are a bidder) or to a bidder (if you are a petitioner), part of your personal data.
4.4.3 As part of our rating system, the ratings you write will be published on the Page Web/App. These reviews, including your abbreviated name and photo, will be visible to everyone who visit the Website/App.
4.4.4 We use analytics service providers and search engines to help us improve and optimize our Website/App.
4.4.5 When you expressly request it.
4.4.6 In addition, Lens&Tips may disclose your information when legally required or when we consider good faith that such access, protection or disclosure is reasonably necessary to (i) respond to a claim against Lens&Tips, (ii) comply with legal procedures, (iii) compel compliance with a contract with our users, in accordance with our Terms and Conditions, our Privacy Policy, our Code of Good Conduct, (iv) in the event of an emergency involving a danger to public health, death or bodily harm to a person (v) in the context of an investigation or (vi) to protect the rights, property or personal safety of Lens&Tips, its members or other persons;
4.4.7 In the event that we sell or acquire any business or assets, in which case we may need to disclose your personal data to the potential seller or buyer, in accordance with the applicable regulations
4.4.8 If Lens&Tips or all or part of its assets is acquired by a third party, in which case the data personal data we maintain will be one of the transferred assets.
4.5 In accordance with applicable law and, where necessary, with your consent (in such case, by acceptance of this Privacy Policy grants your consent in this regard), we may combine information about you, including your personal data and information obtained through cookies and that we receive or send to our business partners. We may use such information and the information combined for the purposes established above.
5.1 We may review, scan or analyze the messages you exchange with other members of our community through our Web/App, for the purposes of fraud prevention, service improvement, customer assistance and compliance with the contracts signed with our members (such as our Terms and Conditions). By For example, in order to prevent a member from circumventing our online reservation system, we may scan and analyze the messages sent through our platform to verify that they do not include information from contact or references to another website.
5.2 We never scan or analyze your messages with other members of our community for commercial purposes or advertising. We may use automatic methods in order to moderate such messages, although it will not take There is no automatic individual decision-making in this regard.
In accordance with applicable law and, if necessary, with your consent, we may use the information you provide to us on our Website/App for electronic direct marketing purposes (eg (i) so that you receive our newsletters, invitations to our events or other communications that we believe may be of interest to you, or (ii) to send you direct advertising on social media platforms or third-party sites and applications).
Regarding professional emails: you can withdraw your consent at any time, by contacting us through the contact information provided in section 12 following.
We initially maintain the personal data we collect about you within the European Union (“EU”). No However, in the event that some of our service providers are located in countries outside of the European Union ("third countries"), we may transfer some of your data to third countries. This can include third countries for which the European Commission has not decided that they guarantee a level of protection appropriate (for example, United States). In this case, we guarantee that the transfer is carried out in accordance with the applicable legislation and that the appropriate guarantees have been established (especially those standard contractual clauses issued by the European Commission), in order to guarantee a level of protection enough of the private life and the fundamental rights of the people.
If you send a request to the data protection officer (lamgerr@gmail.com), we may provide you with additional details.
8.1 You have the right to receive a copy of the personal data we hold about you (your right of access to the data).
8.2 You can request the deletion of personal data or the correction of personal data that is inaccurate (your right of deletion and rectification). Please note that we may retain certain information about you, as required by law, or where we have a legal basis to do so (eg. For example, our legitimate interest in maintaining the security and protection of the platform for other users).
8.3 You have the right to object, at any time, (i) to the processing of your personal data for the purposes of direct marketing, or (ii) to the processing of your personal data for other purposes, for reasons related to your particular situation (your right to oppose the treatment). Note that in the latter case, this right applies only if the processing of your personal data is based on our legitimate interest.
8.4 You have the right to limit the processing of your personal data (your right to limit processing). have Please note that this only applies if (i) you have disputed the accuracy of your personal data and we are verifying such accuracy; (ii) you have exercised your right to oppose and we continue to assess, as provided for in the applicable law, if our legitimate grounds for processing your personal data in that case take precedence over your interests, rights and freedoms; or (iii) we have processed your personal data unlawfully, but we you oppose the deletion of personal data or you want us to keep them in order to establish, exercise or defend a legal right.
8.5 You have the right to receive and/or have us transfer to another data controller a subset of data personal, related to you and that you have provided to us, and that we process to fulfill our contract or because you have given your consent for it previously, in a structured format, readable by machines and common use (your right to data portability).
8.6 To exercise your rights, contact with the data protection officer (lamgerr@gmail.com).
8.7 You also have the right to file a claim with the data protection control authority relevant, or to request compensation through the courts, if you believe that your rights have been violated.
Lens&Tips uses cookies and similar tracking technologies on our website and on our mobile applications (individually referred to as the “Platform” or collectively "platforms"). In this section we provide you with more information related to these technologies and the decisions you can make about them.
9.1. What is a "cookie" and what are "similar tracking technologies"? A "cookie" is a small text file that is stored and/or read by your web browser on your hard drive. of the device you are using (for example, a desktop computer, a laptop or a mobile phone intelligent) extracted from the websites you visit. In addition to cookies, BlaBlaCar also uses similar technologies for tracking, including “pixels”, “tracking scripts” or “developer kits” software” (known as SDK). They are small transparent image files or lines of code contained on our website, emails and mobile applications, which record how you interact with them. All of these tracking technologies are referred to as “cookies” in this Cookie Policy.
9.2 Who places cookies on our platforms? Cookies on our platforms are placed by us (so-called "first party cookies"), or they may be third parties (so-called “third party cookies”). In the case of placing third-party cookies, they will be indicated in the notice of cookies that is shown to you when you visit our platform for the first time.
9.3. What are the different types of cookies and how are they used on our platforms? The following types of cookies that are used on our platforms are: Essential cookies: These cookies allow you to easily navigate Lens&Tips and use basic functions such as starting session or reservation tracking. They also allow you to avoid potential security risks. These cookies are essential for Lens&Tips and cannot be deactivated. Performance Cookies, Marketing and Segmentation Cookies: In the case of using this type of cookie, indicate to when entering our platform, being able to show your agreement or disagreement in relation to your establishment.
9.4. How can you decide which cookies are used? When you visit our platforms for the first time we show you a cookie banner. In that banner you can Find more information about cookies and you can choose whether to accept performance cookies, as well as the Marketing and segmentation cookies, if these exist. Keep in mind that your choice is linked to the device and also to the web browser you use. if you use various devices or web browsers, you can choose different settings. You can also change your mind at any time and adjust the cookie settings at another time, to do so You can access the settings of your browser where you can delete all the cookies you want
Lens&Tips uses cookies and similar tracking technologies on our website and on our mobile applications (individually referred to as the “Platform” or collectively "platforms"). In this section we provide you with more information related to these technologies and the decisions you can make about them.
9.1. What is a "cookie" and what are "similar tracking technologies"? A "cookie" is a small text file that is stored and/or read by your web browser on your hard drive. of the device you are using (for example, a desktop computer, a laptop or a mobile phone intelligent) extracted from the websites you visit. In addition to cookies, BlaBlaCar also uses similar technologies for tracking, including “pixels”, “tracking scripts”, or “developer kits” software” (known as SDK). They are small transparent image files or lines of code contained on our website, emails and mobile applications, which record how you interact with them. All of these tracking technologies are referred to as “cookies” in this Cookie Policy.
9.2 Who places cookies on our platforms?
Cookies on our platforms are placed by us (so-called "first party cookies"), or they may
be third parties
(so-called “third party cookies”). In the case of placing third-party cookies, they will be indicated in the
notice
cookie
When you decide to establish a password to access certain parts of our Web/App, it will be your responsibility keep it a secret. Please do not reveal your password to anyone
Any changes we make to our Privacy Policy will be posted on this page. When applicable, we will notify you or ask for your consent. Please check frequently if there is any update or modification in our Privacy Policy.
If at any time you wish to contact us to exercise your rights, or in relation to any questions about your personal data: by email to our Data Protection Officer at lamgerr@gmail.com Version of June, 2023